Workplace accessibility best practice: Communicate access information
Sociability
•
Jul 9, 2025
Workplace accessibility best practice often focuses on a check list of features and facilities. Add a ramp, a lift, some braille…and you’ve “achieved” accessibility. However, these changes can be expensive and take time to implement. A low cost quick win is to make sure you're communicating accessibility information every time it changes.
Why?
Because workplace accessibility changes over time!
Do you shut down your lift to be serviced every 6 months? ⚠️
Do you put up twinkling fairy lights in your beer garden in the summer? 💡
Workplace accessibility best practice means having a strategy in place to communicate these changes! With the right tools and less than thirty-minutes of planning, you can pre-schedule updates to your accessibility information that ensure disabled customers feel confident to visit your venue!
Communicating accessibility information: the first step in workplace accessibility best practice
78% of disabled people say they are more likely to visit a venue if they can find relevant access information in advance. Accessibility information that is accurate and up to date goes miles in building trust and loyalty with your visitors.
When accessibility information isn’t kept up to date, it can be misleading and inaccurate. Inaccurate information can create false expectations, and result in frustrated and disappointed customers.
For instance, it’s great if you have a lift or a ramp! However, if a wheelchair user turns up and the lift is out of order they’ll have to turn around and go home.
But don’t worry, updating accessibility information doesn’t have to be overwhelming. Below we’ll share our accessibility communication tips - teaching you how to plan updates, avoid frustrated customers, and ensure everyone has the information they need!
How to implement workplace accessibility best practice?
Are you ready to commit to implementing workplace accessibility best practice? Start by creating a plan for communicating accessibility information that will ensure your Disabled employees feel confident coming into the office.
Use monthly check-ins to confirm upcoming changes ✅
Putting workplace accessibility best practice into place starts with alignment and collaboration. Sit down with your team once a month and plan for upcoming changes. For instance:
Regularly scheduled maintenance: Maintenance and facilities schedules regular servicing in advance. Check-in with these teams so you can communicate to visitors, even if the facility will only be shut down or out of service briefly.
Seasonal changes: Accessibility changes monthly with the seasons. For instance, you might have a rooftop garden that only opens in the summer and want to share that it’s accessible by lift. Added lights and decorations in summer beer gardens can also impact the sensory aspects of the space.
Planned events: Live music events, or quiz nights impact accessibility for other visitors. Many disabled visitors will want to attend these fun and exciting events. Let them know about changes to sound and lighting in advance ensures they can make the choice for themselves, and aren’t caught off guard.
Schedule updates in advance with workplace accessibility tools like Sociability 🗓️
Scheduling automatic updates in advance reduces the workload for your team. Even on a day where everything else is going wrong, your accessibility information will be up to date and you won’t have to scramble to make last minute adjustments for visitors on top of all the other things you’re thinking about.
Sociability builds tools like Sociability’s Accessibility Management System (AMS) to help you pre-schedule updates months in advance. Interested in learning more? check out our website or set up a discovery call!
Assign responsibility for making updates 👋
If you want to make workplace accessibility best practice a priority, clear structures for ownership and accountability are key.
Make it clear who is responsible for scheduling updates!
It's easy to forget about accessibility or skip over it by accident. With tools like Sociability you can assign responsibility to specific members of your team! We suggest nominating a designated Accessibility Ambassador, who is passionate about disability, or interested in learning more.
Keep your accessibility information up to date!
Have you ever turned up to a venue and it wasn’t what you expected? The photos were out of date, or you couldn’t do the activity you had planned to? Did you feel frustrated? Misled? Ready to leave a terrible Google review?
Disabled people are constantly facing inaccurate, out of date information that doesn’t capture the accessibility of a space. Putting in place an accessibility communication plan helps you proactively update your accessibility information - earning trust, loyalty and respect from your disabled customers!
Want to be truly inclusive? Get started today!
Book a discovery call to see how Sociability can help you achieve your goals
Join industry leaders like Arup and Toyota who are setting new standards for access
Sign up to our newsletter and join an engaged community of DEI professionals
Workplace accessibility best practice often focuses on a check list of features and facilities. Add a ramp, a lift, some braille…and you’ve “achieved” accessibility. However, these changes can be expensive and take time to implement. A low cost quick win is to make sure you're communicating accessibility information every time it changes.
Why?
Because workplace accessibility changes over time!
Do you shut down your lift to be serviced every 6 months? ⚠️
Do you put up twinkling fairy lights in your beer garden in the summer? 💡
Workplace accessibility best practice means having a strategy in place to communicate these changes! With the right tools and less than thirty-minutes of planning, you can pre-schedule updates to your accessibility information that ensure disabled customers feel confident to visit your venue!
Communicating accessibility information: the first step in workplace accessibility best practice
78% of disabled people say they are more likely to visit a venue if they can find relevant access information in advance. Accessibility information that is accurate and up to date goes miles in building trust and loyalty with your visitors.
When accessibility information isn’t kept up to date, it can be misleading and inaccurate. Inaccurate information can create false expectations, and result in frustrated and disappointed customers.
For instance, it’s great if you have a lift or a ramp! However, if a wheelchair user turns up and the lift is out of order they’ll have to turn around and go home.
But don’t worry, updating accessibility information doesn’t have to be overwhelming. Below we’ll share our accessibility communication tips - teaching you how to plan updates, avoid frustrated customers, and ensure everyone has the information they need!
How to implement workplace accessibility best practice?
Are you ready to commit to implementing workplace accessibility best practice? Start by creating a plan for communicating accessibility information that will ensure your Disabled employees feel confident coming into the office.
Use monthly check-ins to confirm upcoming changes ✅
Putting workplace accessibility best practice into place starts with alignment and collaboration. Sit down with your team once a month and plan for upcoming changes. For instance:
Regularly scheduled maintenance: Maintenance and facilities schedules regular servicing in advance. Check-in with these teams so you can communicate to visitors, even if the facility will only be shut down or out of service briefly.
Seasonal changes: Accessibility changes monthly with the seasons. For instance, you might have a rooftop garden that only opens in the summer and want to share that it’s accessible by lift. Added lights and decorations in summer beer gardens can also impact the sensory aspects of the space.
Planned events: Live music events, or quiz nights impact accessibility for other visitors. Many disabled visitors will want to attend these fun and exciting events. Let them know about changes to sound and lighting in advance ensures they can make the choice for themselves, and aren’t caught off guard.
Schedule updates in advance with workplace accessibility tools like Sociability 🗓️
Scheduling automatic updates in advance reduces the workload for your team. Even on a day where everything else is going wrong, your accessibility information will be up to date and you won’t have to scramble to make last minute adjustments for visitors on top of all the other things you’re thinking about.
Sociability builds tools like Sociability’s Accessibility Management System (AMS) to help you pre-schedule updates months in advance. Interested in learning more? check out our website or set up a discovery call!
Assign responsibility for making updates 👋
If you want to make workplace accessibility best practice a priority, clear structures for ownership and accountability are key.
Make it clear who is responsible for scheduling updates!
It's easy to forget about accessibility or skip over it by accident. With tools like Sociability you can assign responsibility to specific members of your team! We suggest nominating a designated Accessibility Ambassador, who is passionate about disability, or interested in learning more.
Keep your accessibility information up to date!
Have you ever turned up to a venue and it wasn’t what you expected? The photos were out of date, or you couldn’t do the activity you had planned to? Did you feel frustrated? Misled? Ready to leave a terrible Google review?
Disabled people are constantly facing inaccurate, out of date information that doesn’t capture the accessibility of a space. Putting in place an accessibility communication plan helps you proactively update your accessibility information - earning trust, loyalty and respect from your disabled customers!
Want to be truly inclusive? Get started today!
Book a discovery call to see how Sociability can help you achieve your goals
Join industry leaders like Arup and Toyota who are setting new standards for access
Sign up to our newsletter and join an engaged community of DEI professionals
Workplace accessibility best practice often focuses on a check list of features and facilities. Add a ramp, a lift, some braille…and you’ve “achieved” accessibility. However, these changes can be expensive and take time to implement. A low cost quick win is to make sure you're communicating accessibility information every time it changes.
Why?
Because workplace accessibility changes over time!
Do you shut down your lift to be serviced every 6 months? ⚠️
Do you put up twinkling fairy lights in your beer garden in the summer? 💡
Workplace accessibility best practice means having a strategy in place to communicate these changes! With the right tools and less than thirty-minutes of planning, you can pre-schedule updates to your accessibility information that ensure disabled customers feel confident to visit your venue!
Communicating accessibility information: the first step in workplace accessibility best practice
78% of disabled people say they are more likely to visit a venue if they can find relevant access information in advance. Accessibility information that is accurate and up to date goes miles in building trust and loyalty with your visitors.
When accessibility information isn’t kept up to date, it can be misleading and inaccurate. Inaccurate information can create false expectations, and result in frustrated and disappointed customers.
For instance, it’s great if you have a lift or a ramp! However, if a wheelchair user turns up and the lift is out of order they’ll have to turn around and go home.
But don’t worry, updating accessibility information doesn’t have to be overwhelming. Below we’ll share our accessibility communication tips - teaching you how to plan updates, avoid frustrated customers, and ensure everyone has the information they need!
How to implement workplace accessibility best practice?
Are you ready to commit to implementing workplace accessibility best practice? Start by creating a plan for communicating accessibility information that will ensure your Disabled employees feel confident coming into the office.
Use monthly check-ins to confirm upcoming changes ✅
Putting workplace accessibility best practice into place starts with alignment and collaboration. Sit down with your team once a month and plan for upcoming changes. For instance:
Regularly scheduled maintenance: Maintenance and facilities schedules regular servicing in advance. Check-in with these teams so you can communicate to visitors, even if the facility will only be shut down or out of service briefly.
Seasonal changes: Accessibility changes monthly with the seasons. For instance, you might have a rooftop garden that only opens in the summer and want to share that it’s accessible by lift. Added lights and decorations in summer beer gardens can also impact the sensory aspects of the space.
Planned events: Live music events, or quiz nights impact accessibility for other visitors. Many disabled visitors will want to attend these fun and exciting events. Let them know about changes to sound and lighting in advance ensures they can make the choice for themselves, and aren’t caught off guard.
Schedule updates in advance with workplace accessibility tools like Sociability 🗓️
Scheduling automatic updates in advance reduces the workload for your team. Even on a day where everything else is going wrong, your accessibility information will be up to date and you won’t have to scramble to make last minute adjustments for visitors on top of all the other things you’re thinking about.
Sociability builds tools like Sociability’s Accessibility Management System (AMS) to help you pre-schedule updates months in advance. Interested in learning more? check out our website or set up a discovery call!
Assign responsibility for making updates 👋
If you want to make workplace accessibility best practice a priority, clear structures for ownership and accountability are key.
Make it clear who is responsible for scheduling updates!
It's easy to forget about accessibility or skip over it by accident. With tools like Sociability you can assign responsibility to specific members of your team! We suggest nominating a designated Accessibility Ambassador, who is passionate about disability, or interested in learning more.
Keep your accessibility information up to date!
Have you ever turned up to a venue and it wasn’t what you expected? The photos were out of date, or you couldn’t do the activity you had planned to? Did you feel frustrated? Misled? Ready to leave a terrible Google review?
Disabled people are constantly facing inaccurate, out of date information that doesn’t capture the accessibility of a space. Putting in place an accessibility communication plan helps you proactively update your accessibility information - earning trust, loyalty and respect from your disabled customers!
Want to be truly inclusive? Get started today!
Book a discovery call to see how Sociability can help you achieve your goals
Join industry leaders like Arup and Toyota who are setting new standards for access
Sign up to our newsletter and join an engaged community of DEI professionals
