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FAQs

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App: Troubleshooting & account

Why is the Sociability app slow or not uploading my photos?

Connectivity is the most common cause. Try again on stable Wi‑Fi, close and reopen the app, and make sure you’re on the latest version from the App Store or Google Play.

RELATED QUESTIONS

Why doesn’t a venue have accessibility information on the Sociability app?

Why didn’t I get my verification email, and how do I log in to Sociability?

If the app crashes or closes, will my mapping progress be saved?

How do I update or change my Sociability account details?

How can I make my disability or accessibility information private on Sociability?

How do I report incorrect information about a venue?

Is the Sociability app accessible with screen‑readers?

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