Accessible Guide: Taking the Uber Boat in London
Sociability
•
Jan 8, 2026
The Uber Boat by Thames Clippers is one of the most scenic and accessible ways to travel across London. Running from Battersea in the west all the way to Woolwich and Barking Riverside in the east, it connects some of the biggest landmarks in the city while letting you skip the traffic and enjoy the skyline from the river.
You can find routes, timetables, and live updates on the Uber Boat website or the Uber Boat app.
If you want to see the Uber Boat experience in action, we filmed our visit and you can watch the full video on our Instagram here!
Step Free Access at Most Uber Boat Piers
Almost every pier on the route is wheelchair accessible with step-free boarding. However, as of 2026, there are still three piers that are not wheelchair accessible due to steep boarding ramps at certain tide levels:
Cadogan Pier
London Bridge City Pier
Wandsworth Riverside Quarter Pier
If you are planning a journey that involves these stops, it is best to check in advance or choose an alternative accessible pier nearby. For example, Battersea Power Station is a great alternative to Cadogan, and Bankside is a nearby accessible option for London Bridge City.
Tickets and Concessions
Tickets can be purchased at the pier, through the app, or via contactless payment. It is worth noting that tapping in and out with contactless or Oyster is usually cheaper than buying a paper ticket at the pier.
Disabled passengers are entitled to 50% off concession tickets. This applies to single journeys, season tickets, and the Hop-on Hop-off passes. Additionally, carers travel free with a complimentary companion ticket. You can easily select the "Concession + Carer" option in the Thames Clippers or Uber app. If you are at a staffed pier, the team is always happy to assist with this process.
Boarding with a Wheelchair or Mobility Scooter
All types of wheelchairs, including power chairs, are welcome on board without prior notice. Ramps can sometimes be steep depending on the tide, but staff are on hand to guide you safely. Wheelchair users are usually offered priority boarding and directed to the front of the queue.
If you use a mobility scooter, you will need to join the Mobility Scooter Recognition Scheme before you travel. This involves a quick email check of your scooter's make and model to ensure it can safely negotiate the ramps and turns on the boat. Once approved, you will receive a card to show the crew whenever you board.
On Board the Uber Boat
Once inside, you will find designated wheelchair spaces. These are usually located near the front of the indoor cabin area. The boats are spacious, though they can get quite crowded during peak commuting times.
It is also worth noting that there are small bumps to navigate when entering the boat due to the doorways. Most vessels feature accessible toilets on board, but in our experience, it is always a good idea to have a backup plan as they can occasionally be out of service.
Arriving at Your Destination
When you arrive at your pier, staff will again guide you off safely via the ramp. Disembarking is usually straightforward and quick, even at busy times. Boarding and disembarking usually happens pretty quickly, so it’s good to be ready when your stop comes up.
Attractions to Visit Using the Uber Boat
The O2, IFS Cloud Cable Car - North Greenwich Pier
Tower of London, Tower Bridge, Sky Garden - Tower Pier
Battersea Power Station - Battersea Power Station Pier
Greenwich Observatory, National Maritime Museum - Greenwich Pier
London Eye, Big Ben - London Eye Waterloo Pier
Tate Modern, Shakespear’s Globe, South Bank - Bankside
The Uber Boat is one of the most enjoyable and accessible ways to travel through London, combined with stunning views of the Thames. Whether you are connecting from another attraction like the IFS Cloud Cable Car or planning a day of riverside exploring, it is a fantastic option to add to your journey.
FAQ: Your Questions Answered
1. Which piers are not accessible?
Cadogan, London Bridge City, and Wandsworth Riverside Quarter are currently the only piers without step-free access due to the steepness of the ramps.
2. Can I bring an assistance dog?
Yes, guide and assistance dogs are welcome on board free of charge. This includes fetch and carry dogs, mental health companion dogs, and seizure-alert dogs. Please note they are not allowed on the seats!
3. Does the boat have audio or visual announcements?
Yes. All boats feature audible next-stop announcements to help you keep track of your journey. Piers also have visual information displays showing when the next boat will arrive and where it is heading.
4. Do I get a discount for a carer?
Yes. Disabled passengers receive a 50% discount, and one carer or companion travels completely free of charge.
5. Do I need to book my wheelchair space in advance?
No, you do not need to book. Boarding is first-come, first-served, and wheelchair users are typically given priority boarding by the crew.
6. Can I bring a mobility scooter?
Yes, but users of larger mobility scooters must join the Mobility Scooter Recognition Scheme before their trip to ensure the scooter can safely navigate the ramps.
7. Are there toilets on the boat?
Most boats have accessible toilets on board, though it is always worth checking with the crew as you board to ensure they are currently in service.
Find Your Next Favourite Spot
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