Accessibility Best Practice: Keeping access information updated
Sociability
|
Jul 9, 2025
It’s easy to think of accessibility as a check list of features and facilities that can be ticked off one by one. Add a ramp, a lift, some braille…and you’ve “achieved” accessibility. But in truth - the accessibility of a space changes over time.
Do you shut down your lift to be serviced every 6 months? ⚠️
Do you put up twinkling fairy lights in your beer garden in the summer? 💡
Accessibility best practice means having a strategy in place to communicate these changes!
With the right workplace accessibility tools and less than thirty-minutes of planning, you can pre-schedule updates to your accessibility information that ensure disabled customers feel confident to visit your venue!
Why do you need an accessibility communication strategy?
78% of disabled people say they are more likely to visit a venue if they can find relevant access information in advance. Accessibility information that is accurate and up to date goes miles in building trust and loyalty with your visitors.
When accessibility information isn’t kept up to date, it can be misleading and inaccurate. Inaccurate information can create false expectations, and result in frustrated and disappointed customers.
For instance, it’s great if you have a lift! But if a wheelchair user turns up on the day and the lift is out of order or being serviced they’ll have to turn around and go home - taking their friends, family and spending with them.
But don’t worry, updating accessibility information doesn’t have to be overwhelming. Below we’ll share our accessibility communication tips - teaching you how to plan updates, avoid frustrated customers, and ensure everyone has the information they need!
How to create an accessibility communication plan!
Use monthly check-ins to confirm upcoming changes ✅
Sit down with your team once a month to plan for upcoming changes. For instance:
Regularly scheduled maintenance: Maintenance events - like lifts being serviced - are normally scheduled in advance and are important to communicate to visitors even if the facility will only be shut down briefly.
Seasonal changes: Accessibility changes monthly with the seasons. For instance, you might have a rooftop garden that only opens in the summer and want to share that it’s accessible by lift. Added lights and decorations in summer beer gardens can also impact the sensory aspects of the space.
Planned events: Live music events, or quiz nights impact accessibility for other visitors. These events are fun and exciting, and many disabled visitors might want to attend - letting them know in advance ensures they can make the choice for themselves, and aren’t caught off guard.
Schedule updates in advance with workplace accessibility tools like Sociability 🗓️
Scheduling automatic updates in advance reduces the workload for your team. Even on a day where everything else is going wrong, your accessibility information will be up to date and you won’t have to scramble to make last minute adjustments for visitors on top of all the other things you’re thinking about.
Tools like Sociability’s Accessibility Management System (AMS) are built to make managing updates easier, with features that allow you to pre-schedule updates months in advance. If you’re interested in learning more check out our website or set up a discovery call!
Assign responsibility for making updates 👋
Make it clear who is responsible for scheduling updates!
Too often accessibility is forgotten or skipped over by accident. With tools like Sociability you can assign responsibility to specific members of your team! We suggest nominating a designated Accessibility Ambassador, who is passionate about disability, or interested in learning more.
Keep your accessibility information up to date!
Have you ever turned up to a venue and it wasn’t what you expected? The photos were out of date, or you couldn’t do the activity you had planned to? Did you feel frustrated? Misled? Ready to leave a terrible Google review?
Disabled people are constantly facing inaccurate, out of date information that doesn’t capture the accessibility of a space. Putting in place an accessibility communication plan helps you proactively update your accessibility information - earning trust, loyalty and respect from your disabled customers!
Want to be truly inclusive? Get started today!
Book a discovery call to see how Sociability can help you achieve your goals
Join industry leaders like Arup and Toyota who are setting new standards for access
Sign up to our newsletter and join an engaged community of DEI professionals
It’s easy to think of accessibility as a check list of features and facilities that can be ticked off one by one. Add a ramp, a lift, some braille…and you’ve “achieved” accessibility. But in truth - the accessibility of a space changes over time.
Do you shut down your lift to be serviced every 6 months? ⚠️
Do you put up twinkling fairy lights in your beer garden in the summer? 💡
Accessibility best practice means having a strategy in place to communicate these changes!
With the right workplace accessibility tools and less than thirty-minutes of planning, you can pre-schedule updates to your accessibility information that ensure disabled customers feel confident to visit your venue!
Why do you need an accessibility communication strategy?
78% of disabled people say they are more likely to visit a venue if they can find relevant access information in advance. Accessibility information that is accurate and up to date goes miles in building trust and loyalty with your visitors.
When accessibility information isn’t kept up to date, it can be misleading and inaccurate. Inaccurate information can create false expectations, and result in frustrated and disappointed customers.
For instance, it’s great if you have a lift! But if a wheelchair user turns up on the day and the lift is out of order or being serviced they’ll have to turn around and go home - taking their friends, family and spending with them.
But don’t worry, updating accessibility information doesn’t have to be overwhelming. Below we’ll share our accessibility communication tips - teaching you how to plan updates, avoid frustrated customers, and ensure everyone has the information they need!
How to create an accessibility communication plan!
Use monthly check-ins to confirm upcoming changes ✅
Sit down with your team once a month to plan for upcoming changes. For instance:
Regularly scheduled maintenance: Maintenance events - like lifts being serviced - are normally scheduled in advance and are important to communicate to visitors even if the facility will only be shut down briefly.
Seasonal changes: Accessibility changes monthly with the seasons. For instance, you might have a rooftop garden that only opens in the summer and want to share that it’s accessible by lift. Added lights and decorations in summer beer gardens can also impact the sensory aspects of the space.
Planned events: Live music events, or quiz nights impact accessibility for other visitors. These events are fun and exciting, and many disabled visitors might want to attend - letting them know in advance ensures they can make the choice for themselves, and aren’t caught off guard.
Schedule updates in advance with workplace accessibility tools like Sociability 🗓️
Scheduling automatic updates in advance reduces the workload for your team. Even on a day where everything else is going wrong, your accessibility information will be up to date and you won’t have to scramble to make last minute adjustments for visitors on top of all the other things you’re thinking about.
Tools like Sociability’s Accessibility Management System (AMS) are built to make managing updates easier, with features that allow you to pre-schedule updates months in advance. If you’re interested in learning more check out our website or set up a discovery call!
Assign responsibility for making updates 👋
Make it clear who is responsible for scheduling updates!
Too often accessibility is forgotten or skipped over by accident. With tools like Sociability you can assign responsibility to specific members of your team! We suggest nominating a designated Accessibility Ambassador, who is passionate about disability, or interested in learning more.
Keep your accessibility information up to date!
Have you ever turned up to a venue and it wasn’t what you expected? The photos were out of date, or you couldn’t do the activity you had planned to? Did you feel frustrated? Misled? Ready to leave a terrible Google review?
Disabled people are constantly facing inaccurate, out of date information that doesn’t capture the accessibility of a space. Putting in place an accessibility communication plan helps you proactively update your accessibility information - earning trust, loyalty and respect from your disabled customers!
Want to be truly inclusive? Get started today!
Book a discovery call to see how Sociability can help you achieve your goals
Join industry leaders like Arup and Toyota who are setting new standards for access
Sign up to our newsletter and join an engaged community of DEI professionals
It’s easy to think of accessibility as a check list of features and facilities that can be ticked off one by one. Add a ramp, a lift, some braille…and you’ve “achieved” accessibility. But in truth - the accessibility of a space changes over time.
Do you shut down your lift to be serviced every 6 months? ⚠️
Do you put up twinkling fairy lights in your beer garden in the summer? 💡
Accessibility best practice means having a strategy in place to communicate these changes!
With the right workplace accessibility tools and less than thirty-minutes of planning, you can pre-schedule updates to your accessibility information that ensure disabled customers feel confident to visit your venue!
Why do you need an accessibility communication strategy?
78% of disabled people say they are more likely to visit a venue if they can find relevant access information in advance. Accessibility information that is accurate and up to date goes miles in building trust and loyalty with your visitors.
When accessibility information isn’t kept up to date, it can be misleading and inaccurate. Inaccurate information can create false expectations, and result in frustrated and disappointed customers.
For instance, it’s great if you have a lift! But if a wheelchair user turns up on the day and the lift is out of order or being serviced they’ll have to turn around and go home - taking their friends, family and spending with them.
But don’t worry, updating accessibility information doesn’t have to be overwhelming. Below we’ll share our accessibility communication tips - teaching you how to plan updates, avoid frustrated customers, and ensure everyone has the information they need!
How to create an accessibility communication plan!
Use monthly check-ins to confirm upcoming changes ✅
Sit down with your team once a month to plan for upcoming changes. For instance:
Regularly scheduled maintenance: Maintenance events - like lifts being serviced - are normally scheduled in advance and are important to communicate to visitors even if the facility will only be shut down briefly.
Seasonal changes: Accessibility changes monthly with the seasons. For instance, you might have a rooftop garden that only opens in the summer and want to share that it’s accessible by lift. Added lights and decorations in summer beer gardens can also impact the sensory aspects of the space.
Planned events: Live music events, or quiz nights impact accessibility for other visitors. These events are fun and exciting, and many disabled visitors might want to attend - letting them know in advance ensures they can make the choice for themselves, and aren’t caught off guard.
Schedule updates in advance with workplace accessibility tools like Sociability 🗓️
Scheduling automatic updates in advance reduces the workload for your team. Even on a day where everything else is going wrong, your accessibility information will be up to date and you won’t have to scramble to make last minute adjustments for visitors on top of all the other things you’re thinking about.
Tools like Sociability’s Accessibility Management System (AMS) are built to make managing updates easier, with features that allow you to pre-schedule updates months in advance. If you’re interested in learning more check out our website or set up a discovery call!
Assign responsibility for making updates 👋
Make it clear who is responsible for scheduling updates!
Too often accessibility is forgotten or skipped over by accident. With tools like Sociability you can assign responsibility to specific members of your team! We suggest nominating a designated Accessibility Ambassador, who is passionate about disability, or interested in learning more.
Keep your accessibility information up to date!
Have you ever turned up to a venue and it wasn’t what you expected? The photos were out of date, or you couldn’t do the activity you had planned to? Did you feel frustrated? Misled? Ready to leave a terrible Google review?
Disabled people are constantly facing inaccurate, out of date information that doesn’t capture the accessibility of a space. Putting in place an accessibility communication plan helps you proactively update your accessibility information - earning trust, loyalty and respect from your disabled customers!
Want to be truly inclusive? Get started today!
Book a discovery call to see how Sociability can help you achieve your goals
Join industry leaders like Arup and Toyota who are setting new standards for access
Sign up to our newsletter and join an engaged community of DEI professionals
